| Category | Excellent | Satisfactory | Needs Work |
| Facility | | | |
| Gym Cleanliness | | | |
| Change room | | | |
| Cleanliness of Equipment | | | |
| Staff | | | |
| Trainers ability to answer questions | | | |
| Trainer politeness | | | |
| Trainer Ability to solve problems | | | |
| Receptions ability to answer questions | | | |
| Receptionist politeness | | | |
| Receptionists ability to solve problems | | | |